FAQ

Last updated: August 23,2023

Orders

Q: Can I place an order by phone or email?

A: No. All purchases must be made through our official website.

Q: Can I change or cancel my order?

A: Orders cannot be modified once confirmed. Please review all details before checkout.

Shipping

Q: How long does shipping take?

A: Processing takes 2–4 business days. Domestic orders arrive in 3–7 business days. International shipping may take 7–21 business days.

Q: Do you ship internationally?

A: Yes, to select countries. Customers are responsible for any duties, taxes, or import fees.

Returns & Exchanges

Q: What is your return policy?

A: Returns are accepted within 14 days of delivery if items are unworn, unwashed, and in original condition with tags. Final sale items cannot be returned.

Q: Do you offer exchanges?

A: Exchanges are possible if stock is available. If not, store credit will be issued.

Products

Q: How do I know my size?

A: Refer to our Size Guide for exact measurements. Fit notes may be listed on product pages.

Q: Will sold-out items be restocked?

A: Most items release in limited quantities and will not be restocked. Select core items may return seasonally.

Payments

Q:What payment methods do you accept?

A: We accept major credit/debit cards and other payment methods listed at checkout.

Q: Is checkout secure?

A: Yes. All transactions are encrypted and processed securely.

Contact

Q: How can I reach Vellore?

A: For customer service or collaboration inquiries, email us at: admin@vellorenyc.com. Please allow 1–2 business days for a response.